BUSINESS COMMUNICATION

Today written business communication is mainly done through:

E-mails

Faxes

Letters

These three methods have different characteristics but the body of the message is often the same in all of them.

LETTERS

A well written letter is a good beginning for a future business relationship and may impress the recipient-destinatario. The letter must be:

1. Clear. It depends on:

2. Courteous, so that the letter may appear friendly and sincere.

3. Concise .This can be obtained by using simple sentences without superfluous adjectives or adverbs

DRAWING UP A LETTER

(Preparare)

The layout of the letter may vary-variare-and can be one of two styles:

a)     in an indented letter each paragraph  begins a few spaces in from the left margin (more traditional)

b)     in a blocked letter each lines is vertically aligned with the line above (more modern)

It is usual to leave a line space between paragraphs, for both clarity and aesthetics.

SOLEDAD Via del Leone 3 22100 COMO October 16th,2007. Dr Cesare Biondi Manager BANCA COMMERCIALE ITALIANA Via Peschiera, 5 16122 GENOVA Dear Mr. Biondi, Allow me to apologise for my oversight mentioned in your letter... I am settling the matter at once with a deposit of...... I look forward to meeting you Your faithfully, D. Stone

Ex

SOLEDAD Via del Leone 3 22100 COMO October 16th,2007. Dr Cesare Biondi Manager BANCA COMMERCIALE ITALIANA Via Peschiera, 5 16122 GENOVA Dear Mr. Biondi, Allow me to apologise for my oversight mentioned in your letter... I am settling the matter at once with a deposit of...... I look forward to meeting you Your faithfully, D. Stone

A B

Remember:

A company always uses a printed letterhead (intestazione stampata) which contains the name, full address (indirizzo completo) and contact information (telephone number, e-mail address) of the company.

The date is always written using ordinal numbers:

1^st May =first

2^nd May =second

3^rd May= third

4^th May=fourth

21^st May

22^nd May

23^rd May

31^st May

The titles Mr-Sir-Madam-Sirs-Gentlemen are always written in capital letter.

How is a business letter written?

The cover letter for a job application

When you submit-presentare-your CV, it is important to accompany it-accompagnare- with a cover letter-lettera di presentazione. When writing it remember to let the reader know what you are sending and why you are sending it.

The main parts in a cover letter are:

SOURCE Examples:-I would like to apply for the post of accountant advertised today in The Guardian.

-I am writing in response to your advert in The Guardian for the post/position of accountant.

-I found your advert for an accountant on the web/on the Internet and would like to apply for it.

EDUCATION Examples:-As you see from my enclosed curriculum vitae, I have a diploma in accountancy from the ITC of Sassari

-After obtaining a diploma in accountancy, I graduated from the University Bocconi in Milan in Economics

WORKING EXPERIENCE Examples:-I have been employed as part-time accountant in Sassari

After leaving school, I accepted a temporary post as accountant

SKILLS Examples:I can speak English and French fluently

I have a European Computer Driving Licence that I obtained in 2000

I am familiar with the most common computer systems and I speak English very well.

ENCLOSURES Examples: I enclose my curriculum vitae and references from my employer

The curriculum vitae you request is enclosed.

CLOSING Examples: I will be happy to attend an interview at any time, and look forward to hearing from you soon.

I am available for an interview at any time. You may reach me at my telephone number 9898..

Example:

43, Aldersgate Street

London

Tel:020 84533

5^th May 2007-

The Personal Manager

Evans International Plc

23 Nelson Road

Dover GT AE7

Dear Sir/Madam,

I would like to apply for the post advertised on the web on 2^nd March for the vacancy as Personal Assistant to the Sales Manager. SOURCE

As you can see from my curriculum vitae I obtained a Secretary's Diploma from Bedford College. I graduated from the University of London with a degree in French. EDUCATION

I am presently working as Personal Secretary to the General Manager and I have a wide range of responsibilities. These include coordinating my employer's work, taking notes at meetings. WORKING EXPERIENCE

I can speak and write French very well and I can also use common software applications. SKILLS

I enclose a copy of my curriculum vitae ENCLOSURES

I look forward to hearing from you soon and to meet you for an interview. CLOSING

Best regards,

Enc

Enquiries and replies to enquiriES

eN:-I have been employed as part-time accountant in Sassari